Accelerate Time to Value with Professional Services

M-Files expert services can get you more value from your platform, faster.

Professionals collaborating on a client contract with secure document sharing icons.

M-Files interface with Microsoft app icons, sharing, permissions, and AI chat graphics.

Services to Design, Implement, Manage, and Deploy M-⁠Files

M-⁠Files professional services can help:

Plan new projects
Leverage pilots into full deployments
Tune and optimize current M-⁠Files installations
Troubleshoot issues or challenges

Packaged Services

We provide structured service packages designed to support your journey from project initiation to ongoing lifecycle management.

Rapid Deployment

Bring order to content chaos in just weeks with metadata-driven workflows enabled by artificial intelligence.

Learn About Rapid Deployment

Managed Services

Continuous system availability and ongoing development tailored to operational needs and environments.

Learn About Managed Services

Training Services

Make sure your team knows how to manage information and can drive adoption with key users.

Learn About Training Services

Tailored Services

Our customized services are crafted to meet your specific needs, guiding you from project launch through long-term success.

Consulting

Consulting services offer flexibility for development tasks and change requests. Packages of work hours are delivered by M-Files consultants capable of solving application-level incidents and implementing changes to existing M-Files solutions.

Support

Our technical support provides highly skilled help for any problems you might encounter. Submit tickets through our support portal and find answers to frequently asked questions.

Custom Delivery

When packaged services aren’t the right fit, we can provide custom delivery for projects that cover a wide variety of use cases and requirements –suited to your exact needs.

Get the Most Value Out of M-⁠Files

Custom Configurations

There is no limit to how M-⁠Files can impact an organization. Customizations can support your specific needs whether done by our consultants, partners or others.

Learn About Customizations

Support for Current Customers

Access and manage information from non-Microsoft repositories directly in Microsoft Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.

Access Customer Resources

M-Files Support Offerings

M-Files Standard Support

Reliable, cost-effective Product Support with 8/5 service hours.

M-Files Priority Support

Faster response and 24/7 service hours to secure business continuity.

M-Files Premium Support

Premium response times, 24/7 service hours, and an experienced named team for business-critical M-Files use.

Compare the Support Offerings

	Standard Support	Priority Support	Premium Support
Community Support
Digital self-service materials
Service Hours	8/5	24/7	24/7
SLA	P1: 4 hours P2: 1 business day P3: 1 business day P4: 2 business days	P1: 2 hours P2: 4 hours P3: 8 hours P4: 1 business day	P1: 1 hour P2: 2 hours P3: 4 hours P4: 1 business day
Channels	Support portal	Support portal, Phone	Support portal, Phone
Update Cadence	-
Extended support scope	-	-
Fast-track incident handling	-	-
Named team	-	-